We’re sorry to say that Whitbread have once again relaxed their standards at the Premier Inn London Euston. We’ve watched the situation deteriorate over the last few weeks. Reporting incidents to Reception doesn’t do much to help.

• A couple of weeks ago, vans from a company called ‘Shaylor‘ started parking at the base of the access ramp.
• This was followed by hotel residents cars being parked pretty much anywhere in the car park.
• And now, once again, delivery vehicles are reversing, completely unattended, down the access ramp.

This time we’ve tried to put a stop to things quickly. It turns out that Premier Inn are aware that their large 5 ton delivery vehicles are reversing down our shared access route. Premier Inn are aware that it shouldn’t be done, and admit that they are allowing it to happen.

Vans from Shaylor causing Sunlight problems navigating the car park

If you read back, you’ll see how we had so much hope that with a new manager, Premier Inn would turn a new leaf, and live up to the environmental and community aspirations it claims to uphold on the Whitbread website.

For reference, Whitbread use several logistics companies to handle their deliveries – these drivers should be given route information before they leave, containing any special instructions. Kuehne & Nagel, Sunlight and DHL Tradeteam are the offending companies at the heart of the problem.