Following our communication with Premier Inn London Euston yesterday, we’ve received a positive assurance from the Manager of the hotel. The issues are being resolved and we’ve noticed an improvement.

Shaylor were contacted directly by a resident, and once aware there was an issue, took immediate steps to remedy it – we must send our thanks to the Shaylor construction company for understanding the problems of shared communal access and acting quite so swiftly.

As matters reached a head yesterday, we received word from the Chair of Somerton House TA, Simon, that the Premier Inn were disappointed in the action taken, although we must stress it was not taken by the TA. It was by coincidence that SHTA contaced Camden to ask for advice, which resulted in NCP parking services making daily inspections of the shared route. Although this wasn’t our initial intention, SHTA exists to ensure the wellbeing and safety of our community, and that remains our top priority.

Premier Inn’s General Manager, Mark, has contacted Simon to arrange another routine meeting with the TA, even though Premier Inn Euston have shown some concern over the course of events. Mark is positive that we can keep our friendly relationship, and that together we will find solutions to the issues we each have which are beneficial to us all.

We look forward to meeting Mark once again as a Tenants’ Association, and hope that the hotel’s suppliers and logistics companies accept our request that they are represented too. We will take the opportunity to thank the hotel for the work they have completed to the kitchen extractor vent.

We’re sorry to say that Whitbread have once again relaxed their standards at the Premier Inn London Euston. We’ve watched the situation deteriorate over the last few weeks. Reporting incidents to Reception doesn’t do much to help.

• A couple of weeks ago, vans from a company called ‘Shaylor‘ started parking at the base of the access ramp.
• This was followed by hotel residents cars being parked pretty much anywhere in the car park.
• And now, once again, delivery vehicles are reversing, completely unattended, down the access ramp.

This time we’ve tried to put a stop to things quickly. It turns out that Premier Inn are aware that their large 5 ton delivery vehicles are reversing down our shared access route. Premier Inn are aware that it shouldn’t be done, and admit that they are allowing it to happen.

Vans from Shaylor causing Sunlight problems navigating the car park

If you read back, you’ll see how we had so much hope that with a new manager, Premier Inn would turn a new leaf, and live up to the environmental and community aspirations it claims to uphold on the Whitbread website.

For reference, Whitbread use several logistics companies to handle their deliveries – these drivers should be given route information before they leave, containing any special instructions. Kuehne & Nagel, Sunlight and DHL Tradeteam are the offending companies at the heart of the problem.