Following our communication with Premier Inn London Euston yesterday, we’ve received a positive assurance from the Manager of the hotel. The issues are being resolved and we’ve noticed an improvement.

Shaylor were contacted directly by a resident, and once aware there was an issue, took immediate steps to remedy it – we must send our thanks to the Shaylor construction company for understanding the problems of shared communal access and acting quite so swiftly.

As matters reached a head yesterday, we received word from the Chair of Somerton House TA, Simon, that the Premier Inn were disappointed in the action taken, although we must stress it was not taken by the TA. It was by coincidence that SHTA contaced Camden to ask for advice, which resulted in NCP parking services making daily inspections of the shared route. Although this wasn’t our initial intention, SHTA exists to ensure the wellbeing and safety of our community, and that remains our top priority.

Premier Inn’s General Manager, Mark, has contacted Simon to arrange another routine meeting with the TA, even though Premier Inn Euston have shown some concern over the course of events. Mark is positive that we can keep our friendly relationship, and that together we will find solutions to the issues we each have which are beneficial to us all.

We look forward to meeting Mark once again as a Tenants’ Association, and hope that the hotel’s suppliers and logistics companies accept our request that they are represented too. We will take the opportunity to thank the hotel for the work they have completed to the kitchen extractor vent.

SHTA Chair and Secretary – Simon and John – met with Mark, the new General Manager of Premier Inn and Costa Coffee in Euston. Mark worked for the Travel Inn as a department manager in the late 90’s, so he’s got a good knowledge of the building.

Mark has been at the Premier Inn Euston for a few weeks, so this was a good time for a ‘get-to-know-you’ meeting, and gave us a chance to introduce ourselves and further the relationship between Whitbread and residents of Somerton House.

The meeting gave us a chance to discss possible new practices which Premier Inn hope to introduce to help mitigate instances of noise nuisance – mostly from deliveries and their recycling facilities. We made sure to commend Premier Inn Euston on the practices it put in place following our last meeting – all appear to be working.

We’ve discussed the possibility of residents using their lift while ours is being replaced, and will discuss this further when we’re given a more accurate timing from Camden Council. The General Manager was positive that this would be a good way for Premier Inn to help its neighbours when they need it most.

Premier Inn are in the process of applying for Planning Premission from Camden Council to install the much needed sound insulation to the rooftop air conditioning plant. There are several stages besides planning permission, including health & safety. Although it’s essential to help residents to have a good night’s sleep, we’ve to wait in the queue for the permission to be granted. SHTA intends to write to our Councillors to ask if they could help to oil the wheels of bureaucracy.

We’re also not averse to raising ideas to help the profile of Premier Inn, and have suggested cycle and cycle hire facilities.

We haven’t set regular meetings, but now that we’ve introduced ourselves, we’ve an effective way for SHTA and Premier Inn to discuss any matters arising.